Things To Consider When Looking For A Business Phone System
Factors needs to be considered when you are looking for a business phone system. All of the factors will be dependent on the type of business that you are in and the number of calls that you are receiving. Your needs will be provided as there are various systems that are available in the market today. No matter what kind if system you will be picking, you must make sure that it will be able to provide the needs that you have.
The next thing that we will be talking about are the basic functions that a business phone system should have.
The very first basic function that a business phone system should have is voice mail. The moment that the business will not be able to answer a phone call from the client, it is a must that they will have the ability to leave a message. If it is your customer’s first time to call your business, having a voice mail would provide them with a good experience. There are phones that already have a built-in voice mail systems in it while some may require an external device.
Another thing that would also give your clients a pleasant experience is feature called as music on hold. Providing your clients with music to listen to is a good way of treating them. If yo have a music that is used for your advertising, you can also use it here. What makes this works is by connecting a recording to your phone system.
Anther great feature that your business phone system should have is the conference call. Connecting to multiple callers at one time can be done with the help of this feature. With just one call, you will now be able to have a discussion with multiple callers.
Your business phone system should also have trunking. The incoming lines can be configured from your local company by using this feature. For this feature to work, it is a must that you will use the T-1’s which are configured to the phone system as a trunk group. The number of calls that you will receive will be the basis for the configuration. The configuration will be more complex the moment that you will have a bigger business.
A must have basic feature in your business phone system is the auto attendant. It is the auto attendant that directs the call depending on the preference if the caller. This function works depending on the specific person that they are trying to reach. There will be an automatic routing of calls the moment that the extensions are configured to the phone system that you have.
All of these features are basic and should be available in your business phone system.