Artificial intelligence (AI) has become a must-have technology over the past several years and has become the go-to technology for companies across every industry. In fact, only 47% of digitally mature organizations don’t have a defined AI strategy.
Several examples of successful chatbots have shown that customers are willing to interact with bots.
Conversational AI powers chatbots
Conversational AI powers chatbots, an emerging technology that can provide enhanced customer service. The technology is based on machine learning and natural language processing. It uses data from previous interactions, queries, and purchases to offer personalized suggestions based on context. It can also recognize different languages and accents.
Task-oriented chatbots perform one function
Task-oriented chatbots are AI-powered programs that perform a single function, such as greeting customers or answering common questions. These programs use natural language processing and pattern recognition to make conversational responses that are personalized for the user. Typical examples of these types of chatbots are Apple’s Siri and Amazon’s Alexa. These types of chatbots can also help customers find products and book reservations.
Conversational AI helps automate repetitive service operations
Conversational AI is a powerful tool for businesses looking to automate repetitive service operations. It can classify customer calls according to sentiment, emotions, and intents and route routine transactional interactions to an intelligent virtual assistant. This allows companies to lower the cost of high-touch interactions and free up live agents to focus on more valuable conversations. According to Forbes, customer experience now outpaces product and pricing as the number one …AI-Powered Chatbots Examples Read More